Bought a van from here today, it's the first time I've spent a lot on a vehicle and was not looking forward to doing so but Micheal and the rest of the guys there were helpful and made it simple and pain free, so far very pleased with the van and happy with the price... (at least considering the state of the market recently)

Tom Hayden

Van franchise have supplied all of our fleet and their back up is exemplary. We had a fault with a vehicle which from initial call, to the vehicle arriving at the workshop ,to swift accurate diagnosis and remedy was communicated by the office team through the excellent mechanical expertise of Martin and his team in the technician bays .
They understand if your van wheels ain’t turning, your company ain’t earning.
Highly recomend purchasing vans , company support, servicing ,repair and mot to a business time scale .
A huge Thankyou to Stuart and all at The Van Franchise .

David Beeson

Thank you to Martin and his team for the great service. Bought my van from these guy's, i had some issues with the van and martin was very professional in resolving the problems. Would definitely buy my next van from van franchise. Thank You.

Michael Payne

I bought a 17 plate van, when I collected the van it was clean and prepped to a good standard. Unfortunately after a 100 miles a fault occurred with the add blue system. I called The Van Franchise told them of my issue with the van, they acted promptly and were very helpful. The workshop manager went out of his way to help, they asked me to return the van and lent me a nearly new van to go home in. The fault was a difficult one to track down and in the mean time I needed a larger van, so the workshop manger who again could not be more helpful sent one of his lads out again with a nearly new but larger van as I requested. The guy collecting the van was pleasant, polite and helpful, once my van was sorted the same guy delivered my van back and collected the loan van, I lived 50 miles from them which was not an issue for them. The Van Franchise sell good clean vans, their staff are helpful and polite, customer service and after sales are is it should be A1.

richard cayzer

After being let down by another hire company the day before moving. Van Franchise came to my rescue, apparently not all hero's wear capes, some hang in an office on Wilton Rd hiring vehicles out.
It was cheaper than originally planned & a better vehicle. Best of all! the staff was happy & helpful! what a breath of fresh air to walk into such welcoming business.

Victoria May

Got in touch with the dealer late Tue night, first thing Wednesday morning Michael the sales guy was so helpful the van had only just come in so was not ready to put on sale but I wanted a few photos of van ,with in 10 minutes Michael had email them to me .A hour later went and viewed and Michael told us work to be done and how we would receive van ,so we brought the van ,and we got told it would be Monday to collect, and to is word, 12 o'clock it was ready to pick up ,it looked like a new van ,very clean 10/10 to the valeters, also give Michael 10/10 for the way he treats customers, was very happy and would definitely recommend the van franchise to anyone looking for a van
1 people found this review helpful.

david

After first making contact with Sean regarding the potential purchase of a Mercedes Citan. I can honestly say that the level of service has been fantastic, even amidst the covid issues going on. From the first call he was able to video call me and give me a walk round of the features of the van as I lived a considerable distance away from them. That's not to say there wasn't a multitude of pictures online of the van but you can never be too sure, Sean helped alleviate any worries whatsoever. With an ongoing dialogue throughout the process, myself and the fiance were then chauffeured from a local station, which is almost unheard of in levels of service and shown around the town with recommendations of Grimsby as we took the long trip of from London. Not only was the service excellent but the purchase process was seemless and the gentlemen in the office and the workshop were very warm and embracing. We will be recommending to friends and family and would not hesitate to use again. The Mercedes Citan was more than we could have asked for and was such a bargain along with this level of service made this such a pleasure.
Many thanks again Sean and the team from Jonathan and Vaneese

Jonny Warner

Just purchased a van from these guys and I must admit the service from start to finish was first class.
Don’t often leave reviews but credit we’re credit is due. I would highly recommend for anyone looking for a van.
Thanks.

Duncan Young

I’ve never known such a high level of service in the motor trade. I bought my van sight unseen and took it home to central Scotland. Despite me being so far away, they followed up to make sure I was 100% happy with the van and their level of after sales service was superb. Can’t recommend them highly enough.

Mairi Harper Breslin

I have just bought a caddy from here and would just like to say that it was a pleasure from start too finish.no pressure to buy. had a look around found the one i wanted and bought it michael it a brilliant sales person and a perfect gent a credit to the firm.willing to the extra mile very helpful and knowledgeable.i would recommend these lads if you want a quality vehicle i would buy again.thanks to all at grimsby van franchise.

Mr Johnson

Thank you for doing a great job on our van conversion! Highly recommend to all! Excellent customer service too

Lisa Neve

I would like to thank Stuart and his team at The Van Franchise for their help with the warranty work on two of our five Ford vehicles. Stuart has gone over and above what he needed to do, even buying a vehicle to loan us at one point because Ford were unwilling to help.
Ford and most other main agents could learn a lot about customer service and how to treat loyal customers from this company.
We will continue to buy all our commercial vehicles from The Van Franchise, but I doubt they will be Fords

Newby Leisure

Competitive prices, helpful staff

Les Hubbard

Spot on, will get me next from here too.

Andy Lee

Steve Holt Great experience with no "pushy" staff, they are there to help you find what you want, I will be back gents.

Steve Holt

5 Star
a week ago First time hiring a vehicle and the process couldn't have been easier.
Michael was a first class professional and was extremely helpful with an awkward situation for myself.
Not to mention the great prices and ability to hire for a Saturday only!

Absolutely recommend 100%

Corey Dobbs

I,ve bought 2 vans this year and I can't fault them,even the aftercare was top notch

Phil Hanley

I've Bought 4 vehicles from the van franchise and I can't recommend them enough. Great service, Excellent trade in prices and outstanding customer care.

Alaxander Hubbard Ltd

Cannot fault the service from Stuart and Sean, Faultless vans very easy to deal with and nothing to much trouble.

Grimsby Lifts