Important Message
We are now offering pre-arranged unaccompanied test drive appointments. Social distancing signage & hand sanitizer dispensers have been put in place and the offices have been re-organised so you can make your purchase in a safe environment. All vehicles purchased will be sanitized prior to test drives and collection when purchased.

Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Mairi Harper Breslin
I've never known such a high level of service in the motor trade. I bought my van sight unseen and took it home to central Scotland. Despite me being so far away, they followed up to make sure I was 100% happy with the van and their level of after sales service was superb. Can't recommend them highly enough.
Duncan Young
Just purchased a van from these guys and I must admit the service from start to finish was first class.
Don't often leave reviews but credit we're credit is due. I would highly recommend for anyone looking for a van.
Jonny Warner
After first making contact with Sean regarding the potential purchase of a Mercedes Citan. I can honestly say that the level of service has been fantastic, even amidst the covid issues going on. From the first call he was able to video call me and give me a walk round of the features of the van as I lived a considerable distance away from them. That's not to say there wasn't a multitude of pictures online of the van but you can never be too sure, Sean helped alleviate any worries whatsoever. With an ongoing dialogue throughout the process, myself and the fiance were then chauffeured from a local station, which is almost unheard of in levels of service and shown around the town with recommendations of Grimsby as we took the long trip of from London. Not only was the service excellent but the purchase process was seemless and the gentlemen in the office and the workshop were very warm and embracing. We will be recommending to friends and family and would not hesitate to use again. The Mercedes Citan was more than we could have asked for and was such a bargain along with this level of service made this such a pleasure.
Many thanks again Sean and the team from Jonathan and Vaneese
Mr Johnson
I have just bought a caddy from here and would just like to say that it was a pleasure from start too pressure to buy. had a look around found the one i wanted and bought it michael it a brilliant sales person and a perfect gent a credit to the firm.willing to the extra mile very helpful and knowledgeable.i would recommend these lads if you want a quality vehicle i would buy again.thanks to all at grimsby van franchise.
Andy Lee
Spot on, will get me next from here too.
Les Hubbard
Competitive prices, helpful staff

Newby Leisure
I would like to thank Stuart and his team at The Van Franchise for their help with the warranty work on two of our five Ford vehicles. Stuart has gone over and above what he needed to do, even buying a vehicle to loan us at one point because Ford were unwilling to help.
Ford and most other main agents could learn a lot about customer service and how to treat loyal customers from this company.
We will continue to buy all our commercial vehicles from The Van Franchise, but I doubt they will be Fords
Lisa Neve
Thank you for doing a great job on our van conversion! Highly recommend to all! Excellent customer service too
Steve Holt
Steve Holt Great experience with no "pushy" staff, they are there to help you find what you want, I will be back gents.
Corey Dobbs
5 Star
a week ago First time hiring a vehicle and the process couldn't have been easier.
Michael was a first class professional and was extremely helpful with an awkward situation for myself.
Not to mention the great prices and ability to hire for a Saturday only!

Absolutely recommend 100%
Alaxander Hubbard Ltd
I've Bought 4 vehicles from the van franchise and I can't recommend them enough. Great service, Excellent trade in prices and outstanding customer care.
Phil Hanley
I,ve bought 2 vans this year and I can't fault them,even the aftercare was top notch
Grimsby Lifts
Cannot fault the service from Stuart and Sean, Faultless vans very easy to deal with and nothing to much trouble.